Service notification

Customer-owned machines

    Company

    Your reference

    Responsible salesperson

    E-mail address

    Telephone


    Shipping documents and dialogue regarding service performance will be held with you according to the contact information above.

    Project address

    Project marking

    Machine type

    You must label/spray/stick the machine with your company logo before sending it to our workshop so that we can clearly see that it is a customer-owned machine.

    Would you like help booking transport to our workshop?

    Pickup address

    How are the machines loaded onto the truck that will pick up the service machines?

    Desired pickup/drop-off date

    Description of error / specific service:

    Alternative:

    Option:

    Painting and Oil Change are included in the Thorough Service option above.

    Completion of missing accessories:


    1. Tool box: -

    2. Plastic pocket for remote control: -

    3. Pump hose complete with couplings: Enter the hose dimension and hose length in the input field below. The following options are available: 1” ( 20 and 30 meters) , 1 ¼ ” (20 and 40 meters) och 1 ½” (20 and 40 meters)

    4. Pump hose without couplings: Enter the hose dimension and hose length in the input field below. The following options are available: 1” ( 20 and 30 meters) , 1 ¼ ” (20 and 40 meters) och 1 ½” (20 and 40 meters)

    Completion of missing accessories including pump hose:

    Hose dimension (inch) / length (m)

    Additional pictures for your service report?

    Any pictures should be sent separately via email to info@bemix.se.
    Please indicate which project the images refer to by "project tagging" in the e-mail.

    Would you like a price indication of the material costs for your chosen service?

    Please note that the prices and spare parts provided are only estimates and may vary depending on how extensive the service/repair is.

    YesNo


    Service is performed according to your wishes and needs. Material costs are added when invoicing service time. Inspection 30 minutes is always charged before repair begins. In addition to working hours included in service offers, the customer is contacted before continued service*. Service technicians are responsible for providing correct information to Bemix. Technicians only perform service according to agreement and interrupt service if service beyond agreement is found until a new agreement is reached. If technicians experience noises from the engine/gearbox during inspection or discover errors during oil change, Bemix will send you a request for action to be taken. Service time may vary and the minimum service time is three (3) weeks from the date of arrival. Bemix strives to have as short a service time as possible, however, service time may be affected by season, illness, lack of availability of spare parts and wear parts from our suppliers and due to holiday times. Transport costs are added according to increase.

    Service Offer

    Hourly billing: 675 kr (excluding VAT)

    Easier service (3 hours)

    Easier service includes:

    • Machine inspection (30 minutes)
    • Cleaning with high-pressure washer + possible chipping only to be able to replace parts. (1 hour)
    • Remedy of any faults and replacement of any spare/wear parts (1 hour) *
    • Functional check and test drive (30 minutes)

    * In addition to working hours included in service offers, the customer will be contacted before further service is provided.

    Normal service (2 hours)

    Normal service includes:

    • Machine inspection (30 minutes)
    • Carving and cleaning (2 hours)
    • Remedy of any faults and replacement of any spare/wear parts (2 hours) *
      • Small package
    • Functional check and test drive (30 minutes)

    * In addition to working hours included in service offers, the customer will be contacted before further service is provided.

    Thorough service (10 hours)

    Thorough service includes:

    • Machine inspection (30 minutes)
    • Carving and cleaning (4 hours)
    • Remedy of any faults and replacement of any spare/wear parts (3 hours) *
      • Big package
    • Painting (2 hours)
    • Oil change (included)
    • Functional check and test drive (30 minutes)

    * In addition to working hours included in service offers, the customer will be contacted before further service is provided.

    Specific service (charged per hour)

    Only the fault reported by the customer is fixed and the machine is functionally checked and tested.
    NOTE! Nothing else is done with the machine!

    Options and alternatives

    Options can be combined with all service options above.

    • Oil change
    • Painting
    • Toolbox (Completion of missing accessories including pump hose.)

    Spare/wear package

    Floor mixer

    Small package Big package
    Outer blade x  
    All blades   x
    Limit switch x x
    Throttle   x

    Screw pump

    Small package Big package
    O-rings / gaskets x x
    Casing and screw x x
    Electrical input/output   x
    Mixing shaft / feed screw   x

    NOTE! Only parts that need to be replaced will be replaced. Should the technician recommend replacing additional spare/wear parts, the request will be sent to you before the replacement/repair takes place.